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Valid Braindumps Sales-101 Book - Free Sample Sales-101 Questions

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All the real Sales-101 questions are included in the Salesforce Certified Sales Foundations (Sales-101) PDF Dumps files. This file is compatible with smart devices. The Salesforce PDF Dumps files are portable and printable, allowing candidates to study and prepare for the Sales-101 exam from anywhere, even on smartphones, laptops, and tablets. Moreover, Pass4training regularly updates its Salesforce Certified Sales Foundations (Sales-101) PDF questions format to keep up with the changes in the Salesforce Certified Sales Foundations (Sales-101) exam content, ensuring that its Salesforce Certified Sales Foundations (Sales-101) exam questions are up-to-date and relevant.

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Free Sample Salesforce Sales-101 Questions & Sales-101 Training Solutions

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Salesforce Certified Sales Foundations Sample Questions (Q106-Q111):

NEW QUESTION # 106
A sales representative is asked by their sales manager to lead a cold-calling campaign.
Where can the sales rep start?

A. Enter prospect leads into an auto dialer.
B. Gather prospect contact information.
C. Identify prospect pain points.

Answer: B

Explanation:
Gathering prospect contact information is the best place to start for a sales representative whois asked to lead a cold-calling campaign, because it is the first step in identifying and reaching out to potential customers. The sales rep should use various sources and methods to find the names, phone numbers, email addresses, and other relevant details of the prospects who match their ideal customer profile. The sales rep should also verify and update the contact information regularly, and track the results of their calls. Identifying prospect pain points or entering prospect leads into an auto dialerare not the best answers, because they are not the first steps in a cold-calling campaign. Identifying prospect pain points is something that the sales rep should do during or after the call, by asking open-ended questions and listening to the prospect's needs and challenges.
Entering prospect leads into an auto dialer is a tool that the sales rep can use to automate and streamline their calling process, but it requires having the prospect contact information first. References: Certification - Sales Representative - Trailhead, [Sales Rep Training: Create Effective Selling Habits - Trailhead]

NEW QUESTION # 107
A sales representative recently closed a deal and wants to measure how likely the customer would be to recommend the product.
Which measurementshould the sales rep use?

A. Customer Engagement Score (CES)
B. Net Promoter Score (NPS)
C. Customer Satisfaction Survey (CSAT)

Answer: B

Explanation:
Net Promoter Score (NPS) is a metric that evaluates the loyalty and satisfaction of customers based on how likely they are to recommend a product or service to others. It is calculated by asking customers one question:
"On a scale from 0 to 10, how likely are you to recommend this product/service to a friend or colleague?" Customers who respond with a 9 or 10 are considered promoters, customers who respond with a 7 or 8 are considered passives, and customers who respond with a 6 or lower are considered detractors. The NPS is then calculated by subtracting the percentage of detractors from the percentage of promoters. NPScan help sales reps identify their most enthusiastic and loyal customers, as well as those who are at risk of churn or dissatisfaction. NPS can also help sales reps generate referrals, testimonials, and reviews from their promoters, as well as improve their products and services based on the feedback from their detractors and passives. References:
* What is Net Promoter Score (NPS)? How to Calculate & Interpret - Hotjar
* Net Promoter Score (NPS): The Ultimate Guide - Qualtrics
* What is Net Promoter Score (NPS)| Definition and Examples - ProductPlan

NEW QUESTION # 108
A sales representative compiled research about a prospect. The sales rep is now ready to set up an initial collaboration session with the prospect.
Which session type should the sales rep hold with the prospect?

A. Renewal
B. Negotiation
C. Discovery

Answer: C

Explanation:
Discovery is the session type that the sales rep should hold with the prospect after compiling research about them. Discovery is the process of asking open-ended questions, listening actively, and uncovering the prospect's pain points, needs,goals, and challenges. Discovery helps to build rapport, trust, and value with the prospect, as well as to qualify them as a potential customer.References: https://www.salesforce.com/resources
/articles/sales-process/#discovery

NEW QUESTION # 109
A sales representative's existing customer is opening offices in new regions.
What should the sales rep focus on to increase the contract value?

A. Efficiency target
B. Growth target
C. Expansion target

Answer: C

Explanation:
Expansion target is the best answer because it refers to the opportunity to sell more products or services to an existing customer who isgrowing their business or entering new markets. The sales rep should focus on understanding the customer's needs and goals in the new regions, and offer solutions that can help them achieve them. Efficiency target and growth target are not relevant to thisscenario, because they are related to the sales rep's own performance and objectives, not the customer's. Efficiency target is about improving the sales rep's productivity and effectiveness, while growth target is about acquiring new customers or increasing market share. References: Certification - Sales Representative - Trailhead, [Sales Rep Training: Prepare Your Team to Sell Successfully - Trailhead]

NEW QUESTION # 110
A sales representative wants to transition to a recommendation in a way that demonstrates their ability to provide a competitive solution.
What should they use?

A. Success story
B. Solution unit
C. Summary statement

Answer: A

Explanation:
A success story is what the sales representative should use to transition to a recommendation in a way that demonstrates their ability to provide a competitive solution, because it shows the customer how the sales rep's solution has helped other customers with similar needs and challenges, and what results and benefits they have achieved. A success story can also help to build trust and credibility with the customer, and inspire them to take action. A summary statement or a solution unit are not the best answers, because they are not as effective as a success story in demonstrating the sales rep's competitive advantage. A summary statement is a brief recap of the customer's situation, needs, and desired outcomes, but it does not show how the sales rep's solution can meet them. A solution unit is a specific feature or benefit of the sales rep's solution, but it does not show how it has worked for other customers or what outcomes it can deliver. References: Certification - Sales Representative - Trailhead, Sales Rep Training: Customer Engagement - Trailhead

NEW QUESTION # 111
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